At betili, your personal data belongs to you. This Privacy Policy explains exactly what we collect, why we collect it, how we use it, and the rights you have over your own information — written in plain language, not legal jargon.
Our Commitments
Before you read the full policy, here are the six core privacy commitments betili makes to every player in Bangladesh.
betili only collects the data that is genuinely needed to operate your account, process payments, and comply with legal obligations. We do not collect data for the sake of it — if we don't need it, we don't ask for it.
All data transmitted between your device and betili's servers is protected by industry-standard TLS encryption. Your payment details are never stored on betili's servers — they are processed directly by your mobile banking provider.
betili does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within betili and the trusted service providers we use to operate the platform.
You have the right to access, correct, and delete the personal data betili holds about you. Data requests are handled promptly and free of charge. Contact [email protected] to exercise any of your data rights.
betili retains your data only for as long as it is needed for the purpose it was collected, or as required by law. When data is no longer needed, it is securely deleted or anonymised in line with our data retention schedule.
In the unlikely event of a data breach that affects your personal information, betili will notify you promptly and take immediate steps to contain the breach and protect affected accounts. Transparency is non-negotiable.
Your Rights
As a betili player, you have clear rights over your personal data. Here's a plain-language summary of each one.
Request a full copy of the personal data betili holds about you at any time, free of charge.
Ask betili to update or correct any inaccurate personal data held on your account.
Request deletion of your personal data, subject to legal retention requirements that may apply.
Object to betili processing your data for direct marketing or profiling purposes at any time.
Ask betili to pause processing of your data while a correction or objection request is being reviewed.
Receive your personal data in a structured, machine-readable format to transfer to another service.
Request human review of any decision made about you solely by automated processing on betili.
Email [email protected] with your request. betili will respond within 30 days, free of charge.
By registering an account on betili or continuing to use the betili platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
betili is an online betting and gaming platform operating at betili.io, designed to serve players in Bangladesh with a secure, fair, and enjoyable gaming experience. When this Privacy Policy refers to "betili", "we", "us", or "our", it means the betili platform and the team responsible for operating it.
betili acts as the data controller for the personal information you provide when registering and using the platform. This means betili determines the purposes and means of processing your personal data, and is responsible for ensuring that processing is carried out lawfully and transparently.
If you have any questions about how betili handles your personal data, or if you wish to exercise any of your data rights, you can contact the betili privacy team at any time at [email protected]. We take every privacy enquiry seriously and aim to respond within 30 days.
betili collects personal data in two broad categories: information you provide directly, and information collected automatically when you use the platform. Here is a breakdown of what falls into each category:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, username | At registration |
| Contact Data | Mobile number, email address | At registration |
| Verification Data | National ID, selfie photo (if requested) | During KYC verification |
| Financial Data | bKash/Nagad/Rocket account number, transaction references | On deposit or withdrawal |
| Gaming Data | Bets placed, games played, win/loss history | During platform use |
| Technical Data | IP address, device type, browser, OS | Automatically on each visit |
| Usage Data | Pages visited, session duration, click patterns | Automatically on each visit |
| Communications Data | Support chat logs, email correspondence | When you contact betili |
betili does not collect or store your full mobile banking PIN or password. Payment authentication happens directly within your bKash, Nagad, or Rocket app — betili only receives a transaction confirmation reference.
betili collects your personal data through the following channels:
betili does not purchase personal data from data brokers or any other external sources. All data betili holds about you originates from your direct interaction with the platform or from the service providers listed above.
betili uses your personal data for specific, legitimate purposes. We do not use your data for anything beyond what is described in this Privacy Policy without first obtaining your consent. The main purposes for which betili processes your data are:
You can opt out of promotional communications from betili at any time by contacting [email protected] or by using the unsubscribe link in any marketing email. Opting out of marketing will not affect your ability to use betili.
betili processes your personal data on one or more of the following legal bases, depending on the specific purpose:
betili does not sell your personal data. betili may share your data with the following categories of third parties, strictly for the purposes described in this Privacy Policy:
All third parties with whom betili shares personal data are required to handle that data securely and in accordance with applicable data protection law. betili does not permit third-party service providers to use your data for their own purposes beyond the specific service they provide to betili.
betili never shares your personal data with advertisers, data brokers, or any other commercial third party for marketing purposes. Your data is used to run your betili account — nothing else.
betili uses cookies and similar tracking technologies on betili.io and in the betili app. Cookies are small text files stored on your device that help betili recognise you, remember your preferences, and understand how you use the platform.
betili uses the following types of cookies:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using betili, but may affect some features. betili does not use third-party advertising cookies or cross-site tracking technologies.
betili retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. The general retention periods betili applies are:
When data reaches the end of its retention period, betili securely deletes or anonymises it. Anonymised data — which cannot be linked back to any individual — may be retained indefinitely for statistical and analytical purposes.
betili takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include:
While betili takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your betili account has been compromised, contact [email protected] immediately and change your password.
betili is strictly an adults-only platform. betili does not knowingly collect personal data from anyone under the age of 18. If betili discovers that a minor has registered an account, that account will be closed immediately, all associated data will be deleted, and any deposited funds will be returned to the original payment method.
If you believe a minor has registered on betili, please contact [email protected] immediately. betili takes underage gambling prevention seriously and cooperates fully with parents, guardians, and relevant authorities in such cases.
betili uses age verification checks at registration and may request additional proof of age at any time. Players who cannot verify their age will not be permitted to deposit, play, or withdraw on betili.
As described in the Your Rights section above, betili players have a range of rights over their personal data. To exercise any of these rights, please contact betili's privacy team at [email protected] with the subject line "Data Rights Request" and include:
betili will acknowledge your request within 5 business days and aim to complete it within 30 days. In complex cases, betili may extend this period by a further 30 days, in which case you will be notified of the extension and the reason for it. All data rights requests are handled free of charge.
betili may need to verify your identity before processing a data rights request, to ensure that personal data is not disclosed to an unauthorised person. This verification step is for your protection.
betili may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or industry best practices. When material changes are made, betili will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.
The date of the most recent update is displayed at the top of this page. Continued use of betili after the effective date of any changes constitutes acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using betili and contact support to close your account and request deletion of your data.
betili encourages you to review this Privacy Policy periodically so that you are always aware of how your personal data is being handled. Previous versions of this policy are available on request from [email protected].
If you have any questions, concerns, or requests relating to this Privacy Policy or the way betili handles your personal data, please get in touch with the betili privacy team:
betili is committed to resolving all privacy concerns promptly and transparently. If you are not satisfied with betili's response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.
betili aims to respond to all privacy enquiries within 5 business days. For urgent account security concerns, live chat is the fastest way to reach the betili team.