betili Terms and Conditions

1 Introduction

These Terms and Conditions ("Terms") govern the relationship between betili ("we", "us", "the platform") and any person ("you", "the player") who registers an account or uses any service provided through the betili website at betili.io. These Terms apply to all games, promotions, payment transactions, and support interactions on betili.

betili is an online betting and gaming platform designed specifically for players in Bangladesh. The platform offers sports betting, live casino games, slot games, and fishing games — all accessible via mobile browser or the betili app. By using betili, you enter into a binding agreement governed by these Terms.

These Terms should be read alongside the betili Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and betili. If there is any conflict between these documents, these Terms take precedence unless otherwise stated.

2 Eligibility

To register and use betili, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing betili from a jurisdiction where online betting is not prohibited by applicable law.
• You must not be a current employee, contractor, or close family member of a betili employee or contractor.
• You must not have been previously excluded or banned from betili for any reason.
• You must be registering on your own behalf and not on behalf of any third party.

betili reserves the right to request proof of age and identity at any time. If a player is found to be underage, their account will be closed immediately, all winnings will be voided, and any deposited funds will be returned to the original payment method after verification.

3 Account Registration

Each player may hold only one betili account. Creating multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is a breach of these Terms and will result in all associated accounts being closed and balances being forfeited.

When registering on betili, you are required to provide accurate and complete information. This includes your full name, date of birth, contact details, and preferred payment method. Providing false information at registration is a breach of these Terms and may result in account closure and forfeiture of funds.

You are responsible for maintaining the security of your betili account credentials. Do not share your password with anyone. betili will never ask for your password via email, chat, or phone. If you suspect your account has been accessed without your authorisation, contact betili support immediately and change your password.

• Use a strong, unique password for your betili account.
• Enable two-factor authentication where available.
• Log out of betili when using a shared or public device.
• Do not allow others to place bets using your betili account.

4 Deposits

betili accepts deposits in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket. All deposits are credited to your betili balance instantly upon confirmation from the payment provider. betili does not charge any fees on deposits, though your mobile banking provider may apply their own transaction charges.

Minimum and maximum deposit limits apply and are displayed at the point of transaction. betili reserves the right to adjust these limits at any time. Deposits made using payment methods not registered in your name may be declined and returned.

• Deposits are for personal use only — you may not deposit on behalf of another player.
• betili does not accept cash deposits or bank transfers from unverified sources.
• If a deposit does not appear in your betili balance within 15 minutes, contact support with your transaction reference number.
• betili reserves the right to request source-of-funds documentation for large or unusual deposits.

5 Withdrawals

Withdrawals from betili are processed to the same payment method used for your most recent deposit. This policy exists to prevent money laundering and to protect players from unauthorised withdrawals. Withdrawals to bKash, Nagad, and Rocket are typically processed within minutes under normal operating conditions.

Before a withdrawal can be processed, your betili account must be fully verified. Verification requires confirmation of your identity and the payment method registered to your account. betili may request supporting documentation as part of this process.

• Minimum withdrawal amounts apply and are shown at the point of request.
• Bonus funds cannot be withdrawn until the applicable wagering requirements have been met in full.
• betili reserves the right to delay withdrawal processing for accounts under review.
• Withdrawals will not be processed to third-party accounts under any circumstances.
• If a withdrawal is declined, the funds are returned to your betili balance and you will be notified with a reason.

6 Bonuses and Promotions

betili offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to specific terms that are displayed at the point of claiming. These terms include wagering requirements, eligible games, minimum odds, time limits, and maximum withdrawal amounts from bonus winnings.

Wagering requirements specify how many times the bonus amount (and in some cases the deposit amount) must be wagered before any winnings derived from the bonus can be withdrawn. For example, a 10x wagering requirement on a ৳500 bonus means ৳5,000 in qualifying bets must be placed before withdrawal is permitted.

• Only one welcome bonus is available per player, per household, and per device.
• Bonuses cannot be transferred between accounts or combined with other offers unless explicitly stated.
• betili reserves the right to withdraw or modify any promotion at any time without prior notice.
• Any attempt to exploit bonus offers — including through multiple accounts or coordinated play — will result in forfeiture of the bonus and associated winnings.
• Free spins and free bet credits have their own specific terms and are not equivalent to cash.

7 Betting Rules

All bets placed on betili are subject to the specific rules of the game or market being wagered on. These rules are accessible within each game or betting market on the betili platform. In the event of a dispute, the rules displayed within the game or market at the time of the bet take precedence.

betili reserves the right to void any bet that was placed as a result of a technical error, incorrect odds, or a software malfunction. In such cases, the stake will be returned to the player's betili balance. betili also reserves the right to limit the maximum stake or payout on any bet at its discretion.

• Bets are final once confirmed — they cannot be cancelled or amended after placement.
• betili does not accept bets placed after an event has concluded, even if the platform displays the market as open due to a technical delay.
• Maximum payout limits apply per bet and per day — these are displayed in the relevant game or market rules.
• betili reserves the right to refuse any bet without providing a reason.

8 Fair Play

betili is committed to providing a fair gaming environment for all players. All casino games on betili use independently certified Random Number Generator (RNG) technology, which ensures that every outcome is genuinely random and cannot be predicted or influenced by the platform or any player.

The following activities are strictly prohibited on betili and will result in immediate account suspension and forfeiture of balances:

• Using automated software, bots, or scripts to place bets or interact with the platform.
• Exploiting software bugs, glitches, or errors for financial gain.
• Colluding with other players to gain an unfair advantage in any game.
• Using VPNs or proxy services to circumvent geographic restrictions or account limitations.
• Any form of match-fixing, insider information, or manipulation of game outcomes.
• Chip dumping or any other form of deliberate loss to transfer funds between accounts.

9 Account Suspension and Closure

betili reserves the right to suspend or close any account at any time, with or without prior notice, if it has reasonable grounds to believe that the account is being used in breach of these Terms. Grounds for suspension or closure include but are not limited to:

• Providing false or misleading information during registration or verification.
• Breach of fair play rules as described in Section 8.
• Suspected money laundering, fraud, or other criminal activity.
• Chargebacks or disputed transactions initiated against betili.
• Operating multiple accounts.
• Abusing betili's bonus or promotion system.

Where an account is suspended pending investigation, betili will aim to complete the investigation within 30 days. If the investigation concludes that no breach occurred, the account will be reinstated and any withheld funds released. If a breach is confirmed, betili reserves the right to forfeit the account balance.

Players may also request voluntary account closure at any time by contacting betili support. Any remaining balance will be returned to the registered payment method after verification, provided no outstanding wagering requirements apply.

10 Privacy and Data

betili collects and processes personal data in accordance with its Privacy Policy, which is available at /privacy-policy and forms part of these Terms. By registering on betili, you consent to the collection and processing of your personal data as described in the Privacy Policy.

betili uses your data to operate your account, process transactions, verify your identity, provide customer support, and comply with legal obligations. betili does not sell your personal data to third parties for marketing purposes.

• You have the right to request a copy of the data betili holds about you.
• You have the right to request correction of inaccurate data.
• You have the right to request deletion of your data, subject to legal retention requirements.
• Data requests can be submitted to [email protected].

11 Responsible Gaming

betili takes responsible gaming seriously and provides a range of tools to help players manage their activity. These tools are available in the account settings section of the betili platform and include:

• Deposit limits — set daily, weekly, or monthly limits on how much you can deposit.
• Session time reminders — receive alerts after a set period of continuous play.
• Cooling-off periods — temporarily restrict access to your account for a defined period.
• Self-exclusion — permanently or temporarily exclude yourself from betili.

Self-exclusion requests take effect immediately and cannot be reversed during the exclusion period. Players who self-exclude may not create new betili accounts during the exclusion period. If you are concerned about your gambling habits, betili encourages you to use these tools and to seek support from relevant organisations.

Full details of betili's responsible gaming approach are available at /responsible-gaming.

12 Limitation of Liability

betili provides its platform on an "as is" basis. While we work hard to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or that the platform will be free from errors at all times.

To the maximum extent permitted by applicable law, betili's liability to any player in connection with the use of the platform is limited to the amount deposited by that player in the 30 days preceding the event giving rise to the claim. betili is not liable for:

• Loss of profits, revenue, or anticipated savings.
• Loss of data or corruption of data.
• Indirect, consequential, or special losses of any kind.
• Losses arising from the player's own breach of these Terms.
• Losses arising from events outside betili's reasonable control, including network outages, payment provider failures, or force majeure events.

13 Changes to These Terms

betili reserves the right to update or amend these Terms at any time. When material changes are made, betili will notify registered players via email or an in-platform notification at least 7 days before the changes take effect. Continued use of betili after the effective date of any changes constitutes acceptance of the updated Terms.

It is your responsibility to review these Terms periodically. The date of the most recent update is displayed at the top of this page. If you do not agree with any changes to these Terms, you should stop using betili and contact support to close your account.

14 Contact Us

If you have any questions about these Terms and Conditions, or about any aspect of your betili account, our support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly within the betili platform after login.
• FAQ: Common questions are answered at /faq.

betili aims to respond to all support enquiries within 24 hours. For urgent account or payment issues, live chat is the fastest way to reach the betili support team.